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Customer Service


Customer Service

If you have questions about an existing order, placing a new order, or product information on our Solar Lanterns, please contact us at  or call 440.610.5115. We will be happy to answer any question(s) you may have.

Customer Service Operating Hours (EST)

  • Monday thru Friday:  9:00am – 9:00pm
  • Saturday & Sunday:  9:00am – 6:00pm

When contacting us via e-mail, please provide the following information:

  • Name
  • Contact info
  • Issue
  • To Place an Order:
  • Postal Mail:

World Green Products Co.
4097 Ford Ln.
Vermilion, OH 44089

  • email / phone:   440.610.5115


What Methods of Payment Do You Accept?

We accept Visa, MasterCard, American Express, and Discover.


Notice to Users on Collection of Tax and User Waiver of Damages Owing to Error in Calculation of Tax by World Green Products (WGP)

In states where WGP has no physical presence, WGP is not required to collect and remit sales tax for Site purchases. However, some states may require that their residents file a sales or use tax return for items purchased on the Site. We recommend and regulationsthat you consult your state and local tax laws to determine compliance with tax laws in your area. In some states WGP collects and remits sales tax. For those purchases where sales tax is applicable you will see the tax calculated on the checkout page before you are asked to confirm the purchase. WGP uses reasonable commercial efforts to calculate and remit the correct amount of tax required on each taxable purchase, but WGP does not guarantee the accuracy of the amount of the tax WGP represents to you as the tax owed. Minor errors may occur owing to the inability to accurately track multiple taxing districts, state and local "tax holidays," the timing of rate changes or the application of certain taxes to categories of items WGP sells. As a result of any error, WGP may overcollect or undercollect your tax. In consideration of WGP allowing you access to and use of the Site, and in collecting and remitting taxes required on your purchases, you hereby waive your right to claim that the tax collected on any purchase is incorrect in any respect and agree to hold harmless WGP, its officers, directors, employees, agents and representatives, for any harm or other damages you may incur as a result of our error in calculating the taxes you owe for your purchases.